Frequently Asked Questions
Most common questions our customers ask?
How do I make a booking?
Answer
Via our Instant Online Quote booking engine above.
When will I receive confirmation of my booking?
Answer
You will automatically receive an 'airport-ride Journey Acknowledgement' email for the journey(s) you have made. You will manually receive a 'Journey Details' email when the journey has been assigned to a driver. This will contain the pickup instructions and the companies name and telephone number.
When will receive my Sales Receipt?
Answer
Your Sales receipt will automatically be sent to you on the evening of the transfer.
How do I find my driver from an airport, port or station?
Answer
The pick-up instructions will be contained in the 'Journey Details' email.
What is a 'Meet and Greet' service?
Answer
A 'Meet and Greet' service is whereby the driver will park his vehicle and meet you with a name board in the appropriate place i.e. an Arrivals Hall.
Will I incur any extra charges if my plane is delayed?
Answer
No, we will track your plane's progress when it is in the air.
Is Your Company licensed and fully insured?
Answer
Yes, we are fully licensed. All our vehicles are also insured.
What do I do if I don't know the postcode?
Answer
Enter all the details you do have, and we will try and find the postcode and email you back a quotation as soon as possible.
What happens if I haven't received confirmation and my transfer is imminent?
Answer
Please email us and we will deal with your booking as quickly as possible.
Will you meet us any time of day or night?
Answer
Yes, as all bookings are pre-booked we can provide a 24hr service.
Can I smoke in the car?
Answer
No. airport-ride operates a strict non-smoking policy in all their vehicles.
Are your prices fixed?
Answer
Yes. The prices are fixed for pre-booked transfers. But if there is any additional drop offs pickups or diversions there will be additional charges.
Will I be sharing with anyone else?
Answer
No. We do not operate a shared taxi service.